Warranty and Return Conditions

All products sold on Evgor.com.tr and in our stores are under the warranty of Evgor Furniture. Our products have a 2-year warranty. Any problems that may occur within the scope of warranty on the products you purchase will be resolved by our authorized services. Evgor Furniture will guide you on your warranty issues. In order to remain under warranty, the products you purchase must not be damaged by you.

You can return the products you purchased from Evgor.com.tr and our stores by stating the reason under the conditions specified below. The return process starts with the delivery of the product to you and is valid for fourteen (14) days following the invoice date. The product to be returned, accessories etc. It must be delivered complete with its parts. The product to be returned must fully comply with the Return conditions in the "Warranty Conditions" section. Expenses (shipping, etc.) incurred within the scope of the return process belong to the customer. However, if the product turns out to be defective, return costs will be covered by Evgor Furniture. The return process starts when the product reaches Evgor. Evgor Furniture team will evaluate the return process and inform you about the result in a short time. It takes an average of five (5) business days for the refunds made in accordance with the return conditions to be completed and the amount you paid to be transferred to your account or credit card.

Our shipping terms and delivery times may vary depending on the region and country of delivery. You can find the continents and leading countries we serve below:

• Africa: Angola, Algeria, Côte d’Ivoire, Ethiopia, Morocco, Ghana, Cameroon, Kenya, Mozambique, Nigeria, Senegal, Tunisia, Uganda, Zambia, and Zimbabwe.

• Asia: Bahrain, United Arab Emirates (UAE), Georgia, India, Japan, Kazakhstan, Malaysia, Nepal, Uzbekistan, Russia, Singapore, Sri Lanka, Saudi Arabia, Thailand, Turkey, Jordan, and South Korea.

• Europe: Germany, Belgium, United Kingdom, England, Czechia, Denmark, France, Netherlands, Spain, Switzerland, Italy, Hungary, Poland, Portugal, Romania, Russia, Slovakia, Turkey, Ukraine, Greece, Norway, and Switzerland.

• South America: Argentina, Brazil, Ecuador, Colombia, Paraguay, Peru, Chile, Uruguay, and Venezuela.

• North America: United States, Dominican Republic, El Salvador, Guatemala, Canada, Costa Rica, Mexico, Nicaragua, Panama, and Puerto Rico.

• Oceania: Australia and New Zealand.

Note: Products designed as special furniture cannot be returned.